At Desi Roots, Global Reach, we aim to ensure a hassle-free shopping experience for our customers. If you are not satisfied with your purchase or have received a defective item, you can easily place a return or exchange request within 15 days of delivery. Here’s how:
Log in to Your Account
- Go to the Desi Roots, Global Reach website and log in to your account.
- Navigate to the “My Orders” section.
Select the Order
- Find the order you want to return or exchange and click on it.
- Click the “Return/Exchange” button next to the item.
Choose Return or Exchange
- Select whether you want to return or exchange the item.
- If choosing exchange, mention the size, color, or other variant you would like in place of the original item.
Provide Reason for Return/Exchange
- Select a reason for the return or exchange from the given options (e.g., size issue, defective item, etc.).
- You can also add additional comments if necessary.
Confirm Your Request
- Review the details and click on the “Submit” button to place your request.
- You will receive a confirmation email with the details of your return or exchange request.
Prepare the Item for Pickup
- Pack the item in its original packaging, including all tags, labels, and accessories.
- Our delivery partner will pick up the item within 2-3 working days.
Refund or Replacement Process
- Once the returned item passes the quality check, the refund will be processed to your original payment method within 7-10 working days.
- If you opted for an exchange, the replacement item will be dispatched after the quality check of the returned item.
Important Guidelines
- Items must be unworn, unwashed, and in their original condition.
- Customized products cannot be returned unless they are defective or damaged.
- Combo offers need to be returned as a whole set.
For further assistance, contact our customer support team at contact@lenobux.com or call +91 :8089926557.